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Customer Support Representative

Our client, is seeking a Customer Support Representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers. Customer Support Responsibilities: Generating sales leads. Managing incoming calls. Building good relationships with customers. Resolving complaints and following up on resolutions. Identifying customers' needs. Meeting sales objectives. Following procedures and policies. Customer Support Requirements: High School Diploma or equivalent. Experi...
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Business Development Consultant

We are looking for a resolute Business Development Consultant to identify and capitalize on opportunities for our firm. The Business Development Consultant will be required to study existing procedures and to formulate appropriate strategies that facilitate our expansion. Throughout this process, you should be acutely aware of our company's position within the field, working to consolidate this by using the resources at your disposal. To ensure success as a Business Development Consultant, you should be skilled at executing strategic business plans. A remarkable Business Development Consultant should be able to produce tangible results in even the toughest of markets.  Responsibilities: Conducting regular, in-depth analyses of our company's policies and processes to ascertain strengths and shortcomings. Analyzing and reformulating existing and promising business contracts to maximize turnover. Scrutinizing the market to elucidate clients' needs, competitors' ac...
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JOB VACANCIES

Job Title:   Front Desk Clerk Location :   Lagos Fortran Mining Ltd is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget. Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills. Responsibilities: Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take down messages. Accept all ...
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